European Utility Week is the new brand which unites three previous landmark events: Metering, Billing/CRM Europe, Transmission & Distribution/Smart Grids Europe and Smart Homes under one single banner. Europe’s biggest and best smart energy event offers so much more than just these three co-located events.
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Commonwealth Edison Company, perhaps better known as ComEd, is a unit of Chicago-based Exelon Corporation that provides service to approximately 3.8 million customers across Northern Illinois, or 70 percent of the state’s population. Recently, that population got to put their two cents in on how ComEd’s bill looked through crowdsourcing. For this installment of utility2utility, we spoke to Ron Donovan, vice president of customer channels about the process of redesigning that bill in that unique way.
The research agrees – the more consumers understand about electric power the more they appreciate the role of utilities. And the more they favor grid modernization. And the more they are willing to enroll in utility programs. So how do you improve the energy literacy of your customers?
The City of Aarhus in Denmark is in the process of rolling out smart heat meters to 53,000 district heating customers. This will be part of Aarhus’s planned intelligent energy system and will contribute to the city’s goal of becoming CO2 neutral by 2030.
Utilities play a key role in the adoption of energy efficient practices by consumers and are showing continued strides in meeting increased energy conservation benchmarks nationwide. The utilities leading the way in energy efficiency are promoting economic growth, providing environmental benefits and helping to secure their communities’ endurance and longevity in a time of increasing energy costs and limited resources.
Utilities are no longer merely service providers. They have also become information providers, thanks to the increase in smart technology. The ability to interact with customers when and how they want is key when it comes to doing business with the next generation of consumers.
The use of analytics is fundamental to any utility. But as VP of Utility Analytics, Rick Brakken knows all too well that people just don’t have the time to utilise this data to it’s fullest possibility – “Big data is meaningless if it sits on the shelf”.
Like any other investor-owned utility facing disruption, Duke Energy has come to an existential fork in the road: New business models or no? For Duke, the nation’s largest electric utility, the answer seems to be a resounding yes.
Once upon a time, electric utilities and their customers lived in a world with little need to interact except over billing and power outages. Over the last few years, that has changed dramatically. Government mandates to reduce peak loads, modernize the grid and engage customers have utilities scrambling to become more dynamic and better support their customers’ lives.
Consumers are swiftly becoming adept at using mobile devices to pay utility bills, however many utilities have yet to truly embrace a comprehensive mobile bill pay strategy, according to survey data and expert testimony.