Tag Archives | billing

Utility company ComEd redesigned their bill with the help from their customers

Commonwealth Edison Company, perhaps better known as ComEd, is a unit of Chicago-based Exelon Corporation that provides service to approximately 3.8 million customers across Northern Illinois, or 70 percent of the state’s population. Recently, that population got to put their two cents in on how ComEd’s bill looked through crowdsourcing. For this installment of utility2utility, we spoke to Ron Donovan, vice president of customer channels about the process of redesigning that bill in that unique way.

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How Opower sells energy efficiency to utilities

At first glance, Opower’s mission—“to motivate everyone on earth to save energy”—seems to be in direct opposition to the electric utility business model. Which is, at its most basic level, to sell electricity. None of this would be a problem if Opower didn’t work directly with utilities. But Opower—one of the largest and fastest-growing energy efficiency companies in the country—partners with 90 utilities to reach 22 million of their residential customers around the world. So what’s the catch?  Continue Reading →