Commonwealth Edison Company, perhaps better known as ComEd, is a unit of Chicago-based Exelon Corporation that provides service to approximately 3.8 million customers across Northern Illinois, or 70 percent of the state’s population. Recently, that population got to put their two cents in on how ComEd’s bill looked through crowdsourcing. For this installment of utility2utility, we spoke to Ron Donovan, vice president of customer channels about the process of redesigning that bill in that unique way.
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The City of Aarhus in Denmark is in the process of rolling out smart heat meters to 53,000 district heating customers. This will be part of Aarhus’s planned intelligent energy system and will contribute to the city’s goal of becoming CO2 neutral by 2030.
While smart meters provide granular information which is very useful for the provision of detailed energy consumption reporting, smart billing can be effectively implemented without smart meters being installed. Key examples of this have been demonstrated in Chile, Abu Dhabi and South Africa.
Central Maine Power’s (CMP) smart grid project has produced advancements in customer services, improvements in meter operations, and lesson learned that will be used for guiding future smart grid projects, according to a new case study from the U.S. Department of Energy.
Consumers are swiftly becoming adept at using mobile devices to pay utility bills, however many utilities have yet to truly embrace a comprehensive mobile bill pay strategy, according to survey data and expert testimony.
At first glance, Opower’s mission—“to motivate everyone on earth to save energy”—seems to be in direct opposition to the electric utility business model. Which is, at its most basic level, to sell electricity. None of this would be a problem if Opower didn’t work directly with utilities. But Opower—one of the largest and fastest-growing energy efficiency companies in the country—partners with 90 utilities to reach 22 million of their residential customers around the world. So what’s the catch? Continue Reading →