Mobile apps have become a must-have for utilities looking to tap into the mobile channel to improve customer satisfaction scores and reduce call center costs. Bringing traditional self-service capabilities to mobile devices was a natural first step for utilities, but mobile apps are capable of much more. By taking advantage of the full range of mobile app functions, utilities can transform the way they communicate with their customers.
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The Toronto-based MaRS Discovery District has launched a pilot in partnership with Ontario utilities Hydro One and London Hydro to make available new energy management apps to their customers to help them manage their energy consumption.
Ontario’s ministry of energy and the MaRS Discovery District have launched the Energy Apps for Ontario Challenge with $50,000 to support the best new apps that use electricity data collected by smart meters. Continue Reading →