NEON: 92,335 energy-related disputes handled in 2015

Members of NEON handled together 92,335 energy-related disputes in 2015, 27.43% more than the previous year, announced today Lewis Shand Smith, President of the National Energy Ombudsmen Network, during a policy session on New Market, New Consumers, New Challenges organised in the framework of the European Sustainable Energy Week 2016.

Continue Reading →

Innovative DSOs are needed in a Decentralised Energy System

Today, the four Brussels-based associations representing DSOs (CEDEC, EDSO for Smart Grids, EURELECTRIC and GEODE) highlighted that investment in smart grid technology will allow DSOs to become central platforms for the energy transition by connecting responsive consumers, renewables and flexibility sources. To encourage the development of innovative DSOs, the four trade associations reaffirmed the importance of a sound remuneration framework, better economic regulation and an adequate return on invested capital. Continue Reading →

BEUC: A focus on consumers

This year’s sustainable energy week (EUSEW) focuses on consumers. And rightly so, since 2016 is the year when the EU’s Energy Union strategy should materialise into concrete legislative proposals.
The week will be an excellent networking opportunity to discuss consumer needs and expectations in the future energy market. If you want to find out how consumers can benefit from policies like eco-design, come and speak to us at EUSEW!

Continue Reading →

Clock is ticking in negotiation on EU-US data transfers

Three days ahead of a 31 January deadline to negotiate a new data transfer deal between the EU and the US, The European Consumer Organisation (BEUC) is calling on the European Commission and the European data protection authorities to make sure they comply with the recent European Court of Justice ruling on EU data rights1.

Continue Reading →

Vision for a ‘Digital DSO’

The European Distribution System Operators for Smart Grids (EDSO) has issued a position paper which posits a vision for a ‘Digital DSO,’ capturing the key messages of its recent responses to the European Commission consultations on:
• the evaluation and the review of the regulatory framework for electronic communications networks and services;
• the regulatory environment for platforms, online intermediaries, data and cloud computing and the collaborative economy;
• standards in the Digital Single Market.

Continue Reading →

70 financing institutions committed to step up energy efficiency investment

A two-day conference was held by the European Bank for Reconstruction and Development (EBRD) and the United Nations Environment Programme Finance Initiative (UNEP FI) in Istanbul. The EBRD, recognised energy efficiency as one of the most economically effective means of tackling climate change. The International Energy Agency (IEA) added that more than 40% of emission reductions would come from energy efficiency.

Continue Reading →

Managing the Customer Experience of Utilities Companies

Summer is ending, and with Fall and Winter around the corner, one can’t help but think back to the winter of 2014. During the winter that just wouldn’t seem to end, frigid temperatures kept blasting the country with record lows and mounting snowfalls. And as the utility bills racked up – reflecting increased energy rates as well as cranked usage – consumers lost their patience. Continue Reading →