Above and beyond the immediate challenges related to smart meter implementation lies a new and ultimately decisive goal to be achieved: engaging this ‘new’ energy consumer. EMPOWERING focuses on this goal by bringing together technical and social science based tasks to assist ambitious utility companies to inform their customers about the new metering system and about the advantages it offers to use their energy more efficiently and to save energy and money.
In this section, you’ll find an overview of the delivered documents as well as communication material that have been developed within the EMPOWERING project.
Requirements and use cases definition
The process of developing the EMPOWERING services starts with the analysis of the users’ requirements. The objective was to establish the service and data requirements needed to develop the services. The process of the collection of requirement has been performed in two iterations. In the second iteration, the previously defined requirements have been revised considering the results from the initial prototype testing and user feedback.
The reports below provide the basis for the final service specification and implementation of the EMPOWERING services.
Download Report on Customer Expectations
Download Report on Use Cases
The first version of the specifications serves as a basis for the further development of the initial prototypes at the pilots, assuring the coupling of the informative billing and online applications with the insight engine. The document also covers non-functional aspects of service implementation, namely visualisation, usability and data security. Regarding data security, the deliverable states in practice how this criteria will be ensured, following recommendations made in the ‘Report on legal, regulatory and data protection requirements’ (see above).
Service implementation and test
The reports below represent the initial and the second version of implementation of the software packages and services in the EMPOWERING project. It presents the status of the development of the central analytical engine (Insight Engine), API for data exchange and the initial development of the billing and online tools at the utilities.
Over the months of April to September 2014, the French partners, GEG, Hespul, ALEC and subcontractor Stéphane Labranche, expert researcher on energy sociology from Grenoble’s School of Political Sciences (IEP Grenoble), have led an extensive sociological study on the barriers and motivations to energy efficiency and energy savings by diving in the perceptions of test users of the EMPOWERING campaign.
At this phase the developed services were applied over the experimental group of users planned for the project, and were operated with their complete functionality. The overall objectives were to achieve measurable savings in the energy end‐use within the project duration and to engage the energy customers with their utility by opening up the metering system and sharing the information for mutual benefit.
This manual contains training courses concept for the customer care/technical staff of the utilities. The customer care and IT staff were trained to assure that the service and data management/processing were run properly.
This report represents the planning and the team organisation at each pilot site and documents the system introduction to the experimental group of customers. The deliverable indicates the degree of implementation achieved and any significant deviations from the plan, corrective action taken and resulting modifications to the plan. A summary of the dissemination campaign carried out at each pilot site is also included.
The practical experiences (technical, social and economic challenges) of the 4 utility companies and their customers with the implementation of the EMPOWERING services were summarised. It’s a guideline for new utilities to avoid problems by detecting them in advance and by providing recommendations on how to perform better.
Evaluation of results
We’ve set criteria and a methodology for evaluation of the results through the different phases of the project. The report describes the evaluation toolkit available to all pilot sites for the evaluation of the performances of EMPOWERING in terms of customer satisfaction and energy savings. The methodologies inserted in this report aim to provide a tool that will be used to define the starting point (baseline) and the final impacts of the services.
The baseline situation provides an assessment of the initial situation at the pilot sites, focusing on the level of energy consumption and satisfaction with the energy saving information provided to the customers at the pilot sites before the start of the implementation of the EMPOWERING services.
In the reports below, the outcomes from the evaluation of the EMPOWERING project are reported, with detailed analysis of each pilot sites involved in the projects. The quantification of the service impact over the energy consumption and the changes in user behaviour and satisfaction with services offered by the utilities is provided. An approximate estimation of the service cost is presented and the future viability of the services is commented in view of the obtained results.
Communication and Dissemination Activities
By sharing knowledge and providing practical guidelines and tools for a wider adoption, the EMPOWERING project was on track to achieve durable impact among the European utilities involved and for their customers. Within the EMPOWERING project, extensive internal and external communication and dissemination activities were provided to promote the ideas, concepts and results of the project among the stakeholders.
Download Final report on communication